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Shop Policies

 

1. Shipping 

Shipping Times - All items are shipped via Express Recorded Mail and will require a signature at delivery. 

Final delivery is usually with DHL depending on the country. Please allow 4 - 10 working days for delivery 

As soon as your item is shipped, your tracking number will be emailed to you with tracking instructions. 

The customer is responsible for providing accurate information including phone number & shipping address 

Some countries require you to pay a duty tax, please be aware of your countries requirements, and know if you need to visit the Post Office to retrieve your parcel. I do not give refunds on your countries tax.

If an item is returned, I will wait for your address confirmation before shipping again. Another shipping fee might be required.

I will not be held accountable for items lost in the mail or provide a refund. Customers are responsible for providing accurate shipping information.

 

2. Returns 

All returns are handled on a case by case basis. Please contact me immediately if you want to return/exchange your item at manakacollection@gmail.com with your order number so I can review your case.

 

3. Exchanges 

Exchanges will be assessed on a case by case basis depending on what inventory is on hand. 

 

4. Sizing

Sizes are unique for each brand. With that in mind, you might not have the same size as elsewhere. 

Please refer to my 'Sizing Guide'. Should you have any doubts, don’t hesitate to send me an e-mail with your measurements.

 

5. Care

These pieces are best hand washed in cold water with a natural detergent. 

You can wash them in the washing machine on a low speed cycle in cold water.

You can tumble dry on a low heat cycle, but I recommend to avoid it if possible.

Iron on a medium heat setting. Do not bleach.

Handle Screen Prints with extra care.

 

6. Contact

If these policies didn’t answer your question, or for matters on orders, returns or exchanges, send an email to manakacollection@gmail.com

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